How to use SHPT Online Bookstore

ACCOUNT AND ORDERS

 

What is 'My Account'? How do I update my information?

It is easy to update your SHPT account and view your orders any time through 'My Account'. 'My Account' allows you complete control over your transactions on SHPT

  • Manage/edit your personal data like address, phone numbers, email ids

  • Change your password

  • Track the status of your orders

How do I know my order has been confirmed?

once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it.

You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID (e.g. 213), a listing of the item(s) you have ordered and the expected delivery time.

You will also be notified when the seller ships the item(s) to you. Shipping details will be provided with the respective tracking number(s).

Can I order a product that is 'Out of Stock'?

Unfortunately, products listed as 'Out of Stock' are not available for sale.  Please use the Wishlist feature to add the product. We will notify through SHPT Newletter when the product is available for sale.

Is it necessary to have an account to shop on SHPT?

You can shop on SHPT by providing just your email ID. By creating your own SHPT account, you can enjoy a personalized shopping experience, including your order history.

An email will be sent to you. Activate your account by clicking the link on the mail. Please check your Spam or Junk folder if you cannot find the link in your inbox.

 

PAYMENT STATUS

How do I pay for an SHPT purchase?

SHPT offers you Credit/Debit card payment methods. You can rest assured that SHPT's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on SHPT?

There are NO hidden charges when you make a purchase on SHPT. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay for the product.

Delivery charges will be extra based on the volume of the sale. For any purchases above INR 1000, free shipping is provided.

How do I pay using a credit/debit card?

We accept payments made by credit/debit cards issued in India

 

Credit cards

We accept payments made using Visa, MasterCard, Discover, Diners cards. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card).  The system is PCI compliant. SHPT does not store any credit/debit card information.

 

Debit cards

We accept payments made using Visa, MasterCard, Discover and Diner debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards) and the three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

 

ORDER STATUS

How do I check the current status of my orders?

You can review the status of your orders and other related information in the 'My Account' section

In the My Account page, click on the 'My Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'Order Number' link.

What do the different order statuses mean?

Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway. 

Payment Authorized, Order under Processing: Authorization has been received from the payment gateway and your order is being processed by the seller. 
Order Shipped: Your order has been shipped by the seller and is on its way to the location specified by you for delivery. 

Order Cancelled: The order was cancelled.

 

How long will it take to receive the order?

Once the order is confirmed, it will take around 7 to 10 days to ship the product to the shipping address.

Products will be shipped within India only.

Products will not be shipped outside India

 

DELIVERY CHARGES

What are the delivery charges?

  • There is a flat India-wide shipping rate of Rs. 100/-. The shipping rate will vary from time to time. 
  • If the total transaction value is Rs. 1000/- or above shipping is free. 

 

RETURNS:

What to do if the products are found in damaged condition?

If the products are found in damaged condition, we request you to immediately inform us through mail and the damaged product may be exchanged at the nearest book store.